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Diploma di benemerenza conferito a Sinergie per l'attività svolta





The pre-emergencies project is aimed at developing an emergency response model with the goals of:

enhancing integration among the various entities involved in planning and managing response to an emergency;

enhancing communication and information exchange and quality between response teams and civilians, in crisis situations.

Specifically, the project focus on two specific areas: progressively mounting risk disaster (e.g., floods) and sudden disaster (e.g., highway or railroad tunnel accidents). Concerning the latter, particular attention will be focussed on cross-border disasters, because they serve to exemplify highly complex, unpredictable, and difficult-to-manage emergency situations. The project will therefore enable us to pinpoint the critical elements occurring in cross-border disasters, with the aim of developing a “common and shared language”.

Phases of the project

Document and Literature Analysis

We intend to analyse the literature on expert, volunteer, and civilian response in risk situations and various, current national mounting and sudden risk emergency intervention plans. Our investigation of conduct in risk situations will refer to the international literature on the theme, with particular attention focused on practical applications and cases. Our analysis of national emergency response plans will focus on plans that are currently operative in the Partner countries, with the aim of establishing parallel and integrated research work.

Situation analysis

 The aim of this phase is to analyse the responses and action plans implemented in real situations that have already occurred in the project’s two focus areas (mounting risk and sudden disaster).

Results from individual and group interviews conducted with experts working in crisis situations will be used to investigate the psychological, structural/environmental, informational and technical elements that the experts think may have played a crucial role in the disasters they have experienced. This information will help us then delineate risk scenarios, by identifying event frames. Moreover, an elemental analytical process will serve to identify what specific variables can intervene and modify a changing course of events.

A specific methodology, developed by Carroll (2000), will be used to devise the scenarios. This methodology has proved to be particularly useful for simulating complex situations where human factors play a decisive role in risk management. Visualisation of key risk scenarios will also help policy makers evaluate both the efficacy and criticality of the organisational and communicative measures that are currently in effect in the Partner countries.

Identifying best practices

The aim of this phase is to develop an in-depth understanding of practices that lead to positive outcomes in an emergency and to test their applicability in other contexts. The best practices emerging from the data gathered during phases 1 and 2 will therefore be classified in terms of shared categorisation and collected in a database equipped with a guided search system. These best practices will be described in detail, in function of a specific emergency’s warning signs, evolution, and conclusion.

The attention will be focussed on organisational, coordinative, and chain-of-command elements, which will be evaluated in relation to response type, response unit type, and achieved outcomes.

Developing an integrated intervention model

A simulator will be produced to help us develop a highly flexible and realistic model that will be applicable to a vast range of disaster types (and therefore, to a wide range of emergency responses).

Specifically, we intend to use the “behaviour anticipation method”, which proposes that it is possible to visualise a situation in both its positive and critical aspects and intervene (albeit virtually) with solutions emerging from previously conducted best practice analyses.

Simulation will therefore be aimed at:

  • identifying the procedures that tend to be implemented in each scenario;
  • identifying which specific workers enter into action, either consecutively or simultaneously, and the different results (or effects) that are generated thereby;
  • enhancing procedures and protocols currently in effect;
  • training and integrating the various emergency units involved;
  • enhancing and improving the individual and collective competencies of the agents involved in various crisis situations.

Simulation will therefore represent a flexible instrument for designing an emergency management model, which will be targeted at developing managerial and technical competencies, testing their application in realistic contexts, receiving performance feedback, increasing awareness of emergency responses, and planning co-ordination and communication. Once tested, the model will be made available to all who desire to use it (e.g., emergency response trainers) as means for updating the model itself and/or for visualising all the elements of an emergency situation.

To this aim, the use of simulation as a valuable decision-making instrument in human resource management has already been validated by the one of the partners (Sinergie, in Italy) over the course of the European Leonardo II “ASMAP” (Approche Strategique du Management du Personnel) programme. This same method and instrument will be used as the base for producing the simulator.

Simulation represents our premise for producing an applicable model that will be validated in the next phase and will be implemented in emergency response planning and worker training. We shall therefore use only software with a well-known and easily updatable programming language (html, php, etc… ).

The simulator’s target users will be policy makers, disaster managers, and policy makers.

Simulator training and outcome validation

The simulator-visualised outcomes will be applied experimentally during Italian Red Cross field training, in relation to the two research areas of mounting and sudden risk disasters. Hence, this phase will be dedicated to the testing and validation of emergency response methods, instruments, procedures, and protocols. Training will be structured over the course of several workdays and subdivided as follows: a training workshop on the aims, applied methods, and outcomes learned over the course of the project; briefings; post-emergency field simulation, and debriefings.

Concerning field-testing, a project plan will be developed to demonstrate the integrated execution of a response in all of its phases—from the moment the emergency call arrives through reponse conclusion, by defining:

  • type of emergency call;
  • type of accident/event;
  • type of response planned, in function of information available at the time and accident/event context;
  • estimated times required for each phase;
  • the activity plan, which can be modified during intervention;
  • provisional organisation (who does what, when, and how);
  • instruments required.

Debriefing will allow not only for the immediate restitution of outcomes to the emergency units, but the real-time adjustment and modification of the project’s outcomes and instruments.

The project’s partner countries will participate in training, but training will also be open to other agencies and institutions/authorities that have been contacted over the course of the project and have shown a strong interest in testing the proposed model. Training will therefore represent an important occasion for the international dissemination of results

Additional informations can be found to the Pre - Emergencies internet website



Otherwise, you can directly contact the project's coordinator

More info


Sinergie S.r.l. - Via Amendola, 6- 10121 Torino - 

Tel +39

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